Apple Rugs Service Policy: A Complete Ordering & Fulfillment Guide
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delivered with trust at every step.
Apple Rugs Service Policy: A Complete Ordering & Fulfillment Guide
At Apple Rugs, we are committed to delivering high-quality handmade rugs from our Nepal facility with transparency and customer satisfaction. Below is our step-by-step process for ordering, producing, and delivering your rugs.
1. Inquiry and Sample Request
- What You Do: Contact us to discuss designs, materials (wool, silk), colors, and weaving techniques. Request a sample if needed.
- What We Do: Provide detailed info and ship samples with tracking from Nepal.
- Freight: Shipping cost depends on weight/size; prepaid or collect options available.
2. Sample Approval
- What You Do: Review and approve or request changes.
- What We Do: Implement feedback and confirm production specs.
3. Purchase Order (PO) Submission
- What You Do: Submit PO with rug details: size, material, quantity, etc.
- What We Do: Review and confirm alignment with production capabilities.
4. Proforma Invoice (PI) and Payment
- What We Do: Issue PI with all order and payment details.
- What You Do: Review and make advance payment via wire transfer.
5. Production Process
- What We Do: Start production after payment. Includes:
- Design finalization
- Yarn dyeing
- Hand weaving
- Trimming, washing, and quality inspection
- Production Updates: Weekly reports and optional photos.
6. Pre-Shipment Confirmation
- What We Do: Confirm completion and send final photos.
- What You Do: Approve or request minor changes (if feasible).
7. Shipping
- What We Do: Ship rugs from Nepal and provide tracking info.
- Delivery Timeline: Around 7 days to reach destination airport.
8. Shipment Insurance
- What We Do: Inspect rugs before shipment; recommend insurance for transit safety.
- What You Do: Arrange insurance through your provider.
9. Customs Clearance and Delivery
- What You Do: Clear customs, pay duties/taxes, and arrange delivery.
- What We Do: Provide required documents like invoice and packing list.
10. Post-Delivery Support
- What You Do: Inspect rugs and share feedback.
- What We Do: Address concerns promptly and ensure satisfaction.
Key Notes
- Payment: Advance payment required via wire transfer (details provided in PI).
- Privacy and Security: Your personal info is strictly confidential.
- Satisfaction Guarantee: Each rug is inspected before shipment to meet your specs.
- Contact Us: Reach out anytime with questions or assistance needs.